Effective Date: November 5, 2026
These Terms of Service (“Terms”) govern your use of the websites, online patient portals (“Patient Portal”), and mobile applications (“App”) of Novarion, Inc., together with its subsidiaries and affiliates, including MediPortal, LLC (“Novarion,” “we,” “us,” or “our”), including novarioninc.com, mediportal.com, and mpowerflow.com (each, a “Site”), and of our products, M-Power MIE, M-Power EMR, Nexus, and Mediportal, and related services (together with the Site, Patient Portal, and App, the “Services”).
TO USE THE SERVICES, YOU MUST ACCEPT THE TERMS SET FORTH IN THIS AGREEMENT. IF YOU DO NOT AGREE TO THESE TERMS, YOU WILL NOT BE ABLE TO USE THE SERVICES.
By using the Services, you represent and warrant that you accept and agree to be bound by our Privacy Policy, which is incorporated into these Terms, and all of the terms and conditions set forth here, and you covenant to comply with these Terms.
Novarion offers the Patient Portal, Site, and App to patients as a courtesy, and Novarion, in its sole discretion, may terminate your registration or access to the Patient Portal, Site, or App for any reason without prior notice. You agree that Novarion shall not be liable to you or any third party for any termination of your registration or access.
Novarion reserves the right to modify and update these Terms at any time by posting amended Terms at novarioninc.com/legal/terms-of-service/ or in the Services. You acknowledge your responsibility to review these Terms from time to time and to be aware of any changes. Your use of the Services after such posting constitutes your acceptance of the revised Terms.
Healthcare Provider and Enterprise Users
Some Services, including M-Power MIE, M-Power EMR, and Nexus, are made available to healthcare organizations and their authorized workforce. If you access the Services on behalf of an organization, you represent that you are authorized to do so, and you agree to use the Services only for that organization’s permitted purposes and in compliance with its policies and applicable law, including the Health Insurance Portability and Accountability Act (“HIPAA”). Your organization may control and terminate your account. If these Terms conflict with a written agreement between your organization and Novarion, that agreement controls for your use of the Services on the organization’s behalf.
Patient Portal Registration
You may not request or open a Patient Portal account for any person other than yourself. By accepting these Terms, you represent and warrant that you are authorized to open this Patient Portal account and that you do so solely on your own behalf (you may not allow any other person or entity to use your account for posting or viewing comments). You must provide us with your email address to activate your Patient Portal account. You are responsible for updating your email address and all personal information, including, without limitation, relevant health information, related to your Patient Portal account in a timely and accurate manner.
Your use of the patient-facing features of the Services is also governed by our Patient Participation Agreement.
DO NOT SHARE YOUR REGISTRATION OR SIGN-IN INFORMATION WITH ANYONE.
DO NOT SEND URGENT OR EMERGENCY MESSAGES USING THE PATIENT PORTAL. IN CASE OF AN EMERGENCY, CALL 911. IF THE SITUATION IS NOT AN EMERGENCY BUT YOU NEED A PROMPT RESPONSE, PLEASE CALL US DIRECTLY AT 1-800-285-9177.
Cancellation of Patient Portal Registration
Either you or Novarion may discontinue your use of the Patient Portal at any time and for any reason. If you wish to discontinue your use of the Patient Portal, please contact us directly at 1-800-285-9177.
Technical Requirements
The Services require access to an internet browser with sufficient encryption standards that is configured to accept cookies. You must have internet access and a valid email account with the ability to receive and read email messages. You may also require additional software to access certain services or information.
Access to the Patient Portal, Site, and App
You will not be able to access the Patient Portal or App without registering your information with us. However, you will be able to access our Site without having to register any details with us.
You may only access our App by downloading it from third-party websites or app stores. These Terms apply only to your use of our App; we do not have any control over third-party websites or app stores, and we disclaim all liability arising from your use of those third parties to download our App. You should review the terms of use and privacy policies of any third party you use to download our App.
Privacy
Novarion is committed to maintaining the privacy of your information. Please refer to our Privacy Policy for information on our registration processes and how we protect your personal information. Acceptance of these Terms constitutes your consent to the terms and conditions set forth in that policy. All medical records generated through the Services are subject to state and federal laws and regulations governing the security and confidentiality of medical records.
Use of Protected Health Information
The Services allow you to transfer your personal health information from your interactions with your healthcare providers to the Patient Portal. Once you have transferred this information to your personal account, the use and disclosure of your personal and medical information from the Patient Portal to third parties is governed by state and federal regulations.
Any communication between you and Novarion via the Patient Portal occurs over a secure, encrypted connection and is deposited into your electronic medical record. You may receive email notifications of new Patient Portal communications; these emails will not contain any personal health information. You are responsible for reviewing such messages in a timely manner, and you agree that Novarion shall not be liable for any loss, injury, illness, damages, or claims of any kind resulting from your failure to read any messages generated by the Patient Portal in a timely manner. Please refer to our Privacy Policy for additional information.
Posting of information to your Patient Portal account is done at the sole discretion of Novarion, including the posting of any messages sent or received via the Patient Portal to your electronic medical record. You agree not to upload or transmit any communications or content of any kind that infringes or violates any rights of any party. You agree not to post material that is unlawful, obscene, defamatory, threatening, harassing, abusive, slanderous, hateful, or embarrassing to any other person or entity, as determined in Novarion’s sole discretion. You agree to adhere to the restrictions set forth in the “User Conduct” section below.
Use of the Services and Content
The Services, including all images, data, text, audio, videos, photographs, custom graphics, logos, button icons, descriptions, and other materials provided, and the collection, compilation, and assembly of them, are the exclusive property of Novarion and are protected by U.S. and international copyright laws.
You may not: (a) reproduce, modify, transmit, republish, resell, sublicense, rent, lease, or otherwise publicly distribute any information or content contained in the Services without Novarion’s prior written consent, which may be given or withheld in Novarion’s sole discretion; (b) use your access to the Services or Novarion’s information, services, database, or systems to export or re-export technical data in violation of U.S. export control laws and regulations; or (c) use the Services or any Novarion information or content in violation of any federal or state law, including data privacy laws and communication regulations and tariffs. You may not copy or adapt the HTML or other code that the Services use to generate their pages.
Novarion, M-Power MIE, M-Power EMR, Nexus, Mediportal, and related names and logos are trademarks or service marks of Novarion, Inc. or its subsidiaries. Any other trademarks or service marks appearing in the Services are the property of their respective owners. “CommonWell Health Alliance” and the CommonWell logo are licensed trademarks of CommonWell Health Alliance in the U.S. and other jurisdictions. The fact that a product name or logo appears without a trademark symbol does not constitute a waiver of any intellectual property rights that a company or its businesses have established in any of its products, websites, applications, features, or service names or logos.
Availability of the Services
We take all reasonable steps to ensure that the Services are available 24 hours a day, 365 days per year. However, websites and mobile applications do sometimes encounter downtime due to server and other technical issues. Therefore, we are not liable if the Services are unavailable at any time.
The Services may be temporarily unavailable due to issues such as system failure, maintenance or repair, or reasons beyond our control. Where possible, we will try to give users advance warning of maintenance issues, but we shall not be obligated to do so.
User Conduct
You are prohibited from violating or attempting to violate the security of the Services, and from using the Services to violate the security of other websites or applications by any method, including, without limitation: (a) accessing data not intended for you; (b) attempting to probe, scan, or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; (c) attempting to interfere with service to any user, host, or network, including, without limitation, by submitting a virus to the Services, overloading, “flooding,” “spamming,” “mailbombing,” or “crashing”; (d) sending unsolicited email, including promotions or advertising of products or services; or (e) forging any Novarion or Patient Portal packet header or any part of the header information in any email, instant message, text message, or newsgroup posting. Violations of system or network security may result in civil or criminal liability. Novarion may investigate violations of these Terms and may involve and cooperate with law enforcement authorities in prosecuting users who are involved in such violations.
You are responsible for taking steps to protect yourself from unauthorized use of online communications, including, without limitation, keeping your password confidential. Novarion is not responsible for breaches of confidentiality or security caused by you or an independent third party. You expressly assume the risk of any unauthorized disclosure or intentional intrusion, or of any delay, failure, interruption, or corruption of data or other information transmitted in connection with your use of the Services.
You may not use the Services to post or send any illicit or offensive materials; content for which you have not obtained all necessary consents; content that is discriminatory, obscene, pornographic, defamatory, likely to incite racial hatred, or in breach of confidentiality or privacy; content that may cause annoyance or inconvenience to others; or content that encourages or constitutes conduct that would be deemed a criminal offense, give rise to civil liability, or otherwise be contrary to the law in any applicable jurisdiction where the Services are being used. You assume any and all risk associated with such content. We will fully cooperate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting materials to the Services in breach of these Terms.
You shall not use the Services while distracted or preoccupied, such as when operating a motor vehicle. You should access the Services only with due regard for your own safety and the safety of others.
YOU UNDERSTAND THAT THE PATIENT PORTAL WILL ALLOW YOU ACCESS TO CLINICAL AND OTHER PROTECTED HEALTH INFORMATION PERTAINING TO YOU. YOU ARE SOLELY RESPONSIBLE FOR ANY SHARING OF ANY SUCH CONTENT, WHETHER YOU COMMUNICATE SUCH INFORMATION TO OTHERS INTENTIONALLY OR UNINTENTIONALLY.
Links to Third-Party Websites and Applications
You may sometimes be linked to third-party websites or applications. Novarion is not responsible for the information or materials contained on any third-party websites or applications, or on websites that provide links to the Services. Links are provided for convenience only and are not intended as an endorsement by Novarion of any individual operating the third-party website or application, or as a warranty of any type regarding the third-party website or application or the information on it. Novarion shall not be liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with use of or reliance on any content, products, or services available on or through such third-party websites or applications.
Medical Information Disclaimer
YOU ACKNOWLEDGE THAT THE INFORMATION IN THE PATIENT PORTAL IS PROVIDED “AS IS” FOR GENERAL INFORMATION ONLY AND IS NOT INTENDED, OR TO BE CONSTRUED, AS MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT, AND IS NOT A SUBSTITUTE FOR CONSULTATIONS WITH QUALIFIED HEALTH PROFESSIONALS WHO ARE FAMILIAR WITH YOUR INDIVIDUAL MEDICAL NEEDS.
The Services do not replace professional judgment. Healthcare professionals who use the Services remain solely responsible for their clinical decisions and for the care they provide.
Disclaimers
All information in the Services is furnished for your knowledge and understanding and as an informational resource only. We expressly disclaim any responsibility or liability for any adverse consequences or damages resulting from your use of the Services or your reliance on information from them.
NOVARION PROVIDES ALL INFORMATION IN THE SERVICES “AS IS” WITH ALL FAULTS AND MAKES NO WARRANTIES OR GUARANTEES OF ANY KIND, AND EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES OF ANY KIND OR NATURE, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO THE ACCURACY, COMPLETENESS, CORRECTNESS, TIMELINESS, OR USEFULNESS OF ANY INFORMATION, PROGRAMS, PRODUCTS, OR SERVICES, OR OTHER MATERIAL PROVIDED, OR OF RELIABILITY, NON-INFRINGEMENT, MERCHANTABILITY, OR FITNESS FOR A PARTICULAR PURPOSE. NOVARION MAKES NO REPRESENTATION, WARRANTY, OR GUARANTEE THAT YOUR ACCESS WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE, OR FREE OF VIRUSES OR OTHER HARMFUL ELEMENTS, AND SUCH WARRANTIES ARE EXPRESSLY DISCLAIMED.
You acknowledge that you understand and assume full responsibility for the risks associated with the use of the Services, and that your use of them is at your sole risk. Novarion is not liable to you or any third party for any decision made or action taken by you or any third party based on information contained in the Services or on reliance upon that information.
By submitting a telephone number to Novarion through the Services, you agree that a Novarion representative can contact you at the number you provide, potentially using automated technology (including text/SMS messaging) or a pre-recorded message. Your consent is not a condition of receiving any of our products or services.
Limitation of Liability
YOUR USE OF THE SERVICES IS ENTIRELY AT YOUR OWN RISK. IN NO EVENT WILL NOVARION OR ITS AFFILIATES, AND ITS AND THEIR OFFICERS, DIRECTORS, EMPLOYEES, CONTRACTORS, VOLUNTEERS, SPONSORS, AND AGENTS, BE LIABLE TO YOU, ANYONE CLAIMING BY, THROUGH, OR UNDER YOU, OR ANYONE ELSE FOR (I) ANY DECISION OR ACTION TAKEN, OR NOT TAKEN, IN RELIANCE UPON THE INFORMATION CONTAINED OR PROVIDED, (II) CLAIMS ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES OR THE INFORMATION CONTAINED IN THEM, (III) USE OR DISCLOSURE OF YOUR PERSONAL OR MEDICAL INFORMATION, (IV) YOUR USE OF OR INABILITY TO USE THE SERVICES CAUSED BY MISTAKES, OMISSIONS, INTERRUPTIONS, DELETIONS, OR ANY FAILURE OF PERFORMANCE, OR (V) ANY INCIDENTAL, INDIRECT, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO POSSIBLE HEALTH SIDE EFFECTS OR LOSS OF REVENUES, PROFITS, OR SAVINGS, EVEN IF NOVARION KNEW OR SHOULD HAVE KNOWN OF THE POSSIBILITY OF SUCH DAMAGES, CLAIMS, DEMANDS, OR ACTIONS.
Novarion will not be liable to you or anyone else for any loss resulting from a cause over which Novarion does not have direct control, including, without limitation, failure of electronic or mechanical equipment or communications lines (including telephone, cable, and internet), unauthorized access, viruses, theft, operator errors, severe or extraordinary weather (including flood, earthquake, or other act of God), fire, war, insurrection, terrorist act, riot, labor dispute and other labor problems, accident, emergency, or action of government.
While every effort is made to ensure that all content provided to you through the Services does not contain viruses or harmful materials, you should take reasonable and appropriate precautions to scan for viruses or otherwise protect your computer or device, and you should ensure that you have a complete and current backup of the applicable items on your computer or device. We disclaim any liability for the need for services or for replacing equipment or data resulting from your use of the Services. While every effort is made to ensure smooth and continuous operation, we do not warrant that the Services will operate error-free.
Indemnification
As a condition of your use of the Services, you agree to indemnify and hold Novarion and its officers, directors, shareholders, employees, agents, successors, and assigns harmless from and against any and all claims, losses, liability, costs, and expenses (including but not limited to attorneys’ fees) arising from your use of the Services or from your violation of these Terms.
Assignment
These Terms, and any rights and licenses granted under them, may not be transferred or assigned by you.
Governing Law
We make no representations that the content or Services are appropriate or may be used or downloaded outside of the United States. Access to the Services may not be legal in certain countries outside of the United States. If you access the Services from outside the United States, you do so at your own risk and are responsible for compliance with the laws of the jurisdiction from which you access them.
THESE TERMS, AND YOUR USE OF AND ACCESS TO THE SERVICES, ARE GOVERNED BY THE LAWS OF THE STATE OF DELAWARE, UNITED STATES OF AMERICA, WITHOUT REGARD TO ITS CONFLICT OF LAWS RULES. JURISDICTION AND VENUE FOR ANY CAUSE OF ACTION ARISING UNDER THESE TERMS SHALL BE IN THE STATE AND FEDERAL COURTS LOCATED IN THE STATE OF DELAWARE.
The Services are subject to United States export control laws and regulations and may be subject to export or import regulations in other countries. You agree to strictly comply with all such laws and regulations and acknowledge that you are responsible for obtaining any authorization required to export, re-export, or import any data from the Services.
General Provisions
You agree that these Terms, our Privacy Policy, our Patient Participation Agreement, and any additional terms referenced here set forth the entire understanding between you and Novarion with respect to your use of the Services, except that a written agreement between your organization and Novarion controls as described above. If any portion of these Terms is held invalid, the balance shall continue in full force and effect. The foregoing release, indemnity, and limitation of liability shall be as broad and inclusive as is permitted by applicable law. These Terms inure to the benefit of Novarion and its successors and assigns. You agree that any cause of action arising out of or related to the Services must commence within one (1) year after the cause of action accrues; otherwise, such cause of action is permanently barred.
Our Contact Information
If you have any questions, comments, or concerns regarding these Terms, please contact us at:
Novarion, Inc.
901 N. Market St., Suite 100
Wilmington, DE 19801
1-800-285-9177
legal@novarioninc.com