Effective Date: November 5, 2026
This Privacy Policy explains your privacy rights and how Novarion, Inc., together with its subsidiaries and affiliates, including MediPortal, LLC (“Novarion,” “we,” “us,” or “our”), collects, uses, shares, and protects information. It applies to our websites, including novarioninc.com, mediportal.com, and mpowerflow.com (each, a “Site”); to our online patient portals (“Patient Portal”); and to our products, M-Power MIE, M-Power EMR, Nexus, and Mediportal, and related services (together with the Site and Patient Portal, the “Services”).
By using the Services, you are accepting the practices described in this Privacy Policy. At Novarion, we are dedicated to safeguarding and preserving your privacy when you use the Services or communicate electronically with us. This Privacy Policy, together with our Terms of Service, explains what happens to any personal data that you provide to us or that we collect from your use of the Services. We update this Privacy Policy from time to time, so please review it regularly. Your continued use of the Services will be deemed your agreement that your information may be used in accordance with the updated policy. If you do not agree with the changes, you should stop using the Services and notify us that you do not want your information used in accordance with the changes.
Website Privacy Notice
This Privacy Policy describes Novarion’s commitment to your privacy and explains our privacy practices. Please read it carefully to fully understand how we collect, share, and protect information about you. This Privacy Policy is incorporated into, and is a part of, the Terms of Service. By accessing and using the Services, you agree that you have read and understand this Privacy Policy and that you accept and consent to the privacy practices and uses or disclosures of information about you that are described here. To deliver personalized and relevant information to you through the Services, we collect certain information from users of the Services.
Information We Handle on Behalf of Healthcare Provider Customers
Some of our Services, including M-Power MIE, M-Power EMR, and Nexus, are provided to hospitals, health systems, provider groups, and other healthcare organizations (“Provider Customers”). When we process patient information on behalf of a Provider Customer, we act as that organization’s service provider and, where the Health Insurance Portability and Accountability Act (“HIPAA”) applies, as its business associate.
In those cases:
- We use and disclose the information as permitted by our agreement with the Provider Customer, including any business associate agreement, and by applicable law.
- The Provider Customer’s own privacy practices, including any Notice of Privacy Practices it is required to provide, govern its use of your information. Please contact your healthcare provider for a copy of its notice.
- Requests to access, correct, or delete that information should be directed to your healthcare provider. If you send such a request to us, we may forward it to the Provider Customer or ask you to contact the Provider Customer directly.
Protected health information is used and disclosed only as permitted by HIPAA and other applicable law. If this section conflicts with another section of this Privacy Policy for information we handle on behalf of a Provider Customer, this section and our agreement with the Provider Customer control.
Information We Collect
In operating the Services, we may collect and process the following data about you:
- Details of your visits to our websites and the resources that you access, including, but not limited to, traffic data, location data, weblogs, and other communication data, including your IP address, the date and time you accessed or left the Site, and which pages you viewed.
- Information that you provide by filling in forms in the Services, including health information protected by state and federal law, such as when you register, including your name, email address, and health information.
- Information provided to us when you communicate with us for any reason.
- Performance data about the Services.
Use of Cookies
On occasion, we may gather information about your computer for our services and to provide statistical information regarding the use of our websites to our advertisers or others. “Cookies” allow us to recognize you if you visit multiple pages on the Site during the same session. The information we gather may be statistical data about our visitors and their use of our Site, which does not identify any personal details, or identifiable data, which may identify you personally from the information you have provided to us.
We may also gather information about your general internet use by using a cookie file. Where used, these cookies are downloaded to your computer automatically and stored on its hard drive. They help us to improve our websites and the services that we provide to you. All computers have the ability to decline cookies, which you can do by activating the setting on your browser that enables you to decline them. Please note that if you choose to decline cookies, you may be unable to access particular parts of our websites. Our advertisers may also use cookies, over which we have no control. Such cookies (if used) would be downloaded once you click on advertisements on our websites.
Use of Your Information
The information that we collect and store relating to you is primarily used to enable us to provide the Services to you. In addition, we may use the information for the following purposes:
- To provide you with information you request from us relating to our programs or services, including financial assistance information for particular pharmaceuticals, and to provide information on other programs that we feel may be of interest to you, where you have consented to receive such information.
- To meet our contractual commitments to you.
- To notify you about any changes to the Services, such as improvements or service or program changes, that may affect you.
- To communicate with physicians, manufacturers, pharmacies, insurers, and other third parties to provide services to you.
- To provide third parties with statistical information about the users of our websites.
- To monitor and analyze Site traffic and usage patterns.
- For presentations or research (de-identified).
- To analyze trends.
We will only contact you or allow third parties to contact you when you have provided consent, and only by those means for which you provided consent. If you do not want us to use your data for our use or third parties’ use, you will have the opportunity to withhold your consent when you provide your details to us on the form on which we collect your data.
Security
Data that is provided to us is stored on our secure servers, and we use commercially reasonable methods to protect information about you from unauthorized access. Details relating to any transactions entered into on our Site will be encrypted to ensure their safety. Nonetheless, the transmission of information via the internet is not completely secure, and we therefore cannot guarantee the security of data sent to us electronically; transmission of such data is entirely at your own risk. Where we have given you (or where you have chosen) a password so that you can access certain parts of the Services, you are responsible for keeping this password confidential.
Disclosing Your Information
Where applicable, we may disclose your personal information to any member of our corporate group, including Novarion, Inc. and its subsidiaries and affiliates, as well as to third parties involved in the administration and operation of the Services and your participation in them. We may also disclose your personal information to third parties:
- Where we sell any or all of our business or our assets to a third party.
- Where we are legally required to disclose your information.
- Where we believe it will assist you with additional products or services.
- When we are contractually obligated to disclose it.
- When it relates to reimbursement.
Third-Party Links
You may find links to third-party websites in the Services. These websites should have their own privacy policies, which you should check. We do not accept any responsibility or liability for their policies, as we have no control over them.
Access to Information
Depending on where you live and the type of information involved, applicable law, including HIPAA where it applies, may give you the right to access the information we hold about you. If you wish to receive details that we hold about you, please contact us using the contact details below.
Data Retention and User Data Deletion
Data Retention
Novarion retains user data only for as long as necessary to provide the Services and to comply with applicable legal, regulatory, and contractual obligations, including healthcare data retention requirements under HIPAA and other applicable laws.
Because of these obligations, certain data may be retained for a legally required period, even after a user requests deletion.
User Data Deletion Requests
Users have the right to request deletion of their personal data at any time. Users may request deletion of their data without creating an account.
To submit a data deletion request, please contact us at:
- Email: legal@novarioninc.com
Upon receiving and verifying a request, Novarion will take appropriate action to delete or de-identify personal data, unless retention is required to comply with legal obligations, including healthcare data retention laws.
Data Archiving and Legal Compliance
Where deletion is not possible because of legal or regulatory requirements, including HIPAA, user data will be securely archived and maintained in compliance with applicable laws. Archived data will not be used for active operations and will be protected in accordance with industry security standards.
Contacting Us
We welcome any questions, comments, or requests you may have regarding this Privacy Policy. Please contact us at:
Novarion, Inc.
901 N. Market St., Suite 100
Wilmington, DE 19801
(800) 285-9177
legal@novarioninc.com